With an extensive background in the print and mail industry and over 25 years of experience, Paula has played a crucial role in shaping solutions that help organizations communicate efficiently and within their budgets. Her international and domestic market knowledge has enabled her to provide valuable insights and support to major industry players.
Her diverse career reflects a commitment to driving innovation, client satisfaction, and strategic growth across the print and mail industries. As Director of Postal Affairs at Japs-Olson, she is at the forefront of industry engagement and strategy, helping clients navigate mailing complexities, reduce costs, and maximize the impact of direct mail as an essential communication tool.
During her tenure leading Product Management at Pitney Bowes Presort Services, Paula was instrumental in expanding service offerings and enhancing the client experience. Her efforts included revamping the client portal and improving mail tracking systems.
As Director of Marketing and Industry Affairs at Fairrington/LSC Communications, Paula led industry engagement initiatives. She successfully launched the company’s public website, guided a comprehensive rebranding, and created a thought leadership forum that positioned the company as a recognized authority in the industry.
Through her years in software and mail operations, she has successfully managed large teams and even taken on the role of Offshore Development Relationship Manager. She has been instrumental in helping organizations reimagine their structures and implement teams that thrive, creating environments where collaboration, efficiency, and growth are prioritized.
Active in the mailing industry, Paula has held several influential positions:
- Vice-Chair of Women in Logistics and Delivery Services
- Industry co-chair for the USPS Areas Inspiring Mail (AIM) for the Atlantic region
- Represents the Association of National Advertisers (ANA) on the Mailers’ Technical Advisory Committee (MTAC)
- National Postal Forum (NPF) industry speaker for over 15 years
- Multiple terms as secretary of the board of the Association for Postal Commerce (PostCom)
- Past co-chair of the Idealliance Postal Operations and Technologies Council (POTC)
